Mliri wa coronavirus utayamba ndipo malo ogwira ntchito a Samsung amayenera kutsekedwa kwakanthawi ku Canada, kampaniyo idabwera ndi yankho lomwe limalola makasitomala akumaloko kuti apitilize kulandira chithandizo ndikusungitsa zinthu zotetezedwa. Ndipo chifukwa cha izi, nthambi yaku Canada ya chimphona chaukadaulo waku Korea tsopano yalandira mphotho ya siliva mugulu la Best Customer Experience Crisis pa International Customer Experience Award (ICXA).
Samsung adapambana pulogalamu yake ya Khalani Kunyumba, Khalani Otetezeka, yomwe idakhazikitsidwa posakhalitsa kutsekedwa kwa malo othandizira ku Canada, pomwe kampaniyo idasungabe kudzipereka kwake pachitetezo ndi ntchito zapadera zamakasitomala. Pulogalamuyi idalola makasitomala kuti alembetse kwaulere popanda kulumikizana ndikubwerera posatengera kuti zinthu zawo zinali pansi pa chitsimikizo kapena ayi.
Zithunzi
Kuphatikiza apo, Samsung yakhazikitsa njira zotetezera monga mfundo zaukhondo wokhazikika m'malo ogwirira ntchito komanso yakhala yokhayo yopanga makampani opanga "garaja" yokonza zida zazikulu. Analinso opanga okha ku Canada omwe adabwezera chipangizocho kwa kasitomala mkati mwa masiku atatu kapena asanu abizinesi.
Mutha kukhala ndi chidwi ndi
Kuphatikiza pa Samsung, ICXA idazindikira Unduna wa Zaumoyo ku Saudi Arabia ndi Petromin Express, PZU SA, Shell International ndi Sunway Malls chifukwa cha kasitomala wabwino kwambiri pavutoli. "Ndife olemekezeka kwambiri ndi mphothoyi chifukwa chodzipereka kwathu popereka ntchito zosavuta, zopanda msoko komanso zotsika mtengo kwa makasitomala athu m'dziko lonselo," Frank Martino, wachiŵiri kwa pulezidenti wa dipatimenti ya Corporate Service ya Samsung Canada, analola kuti amvedwe.
